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How We Work

What changes
when you have a CFO.

Bookkeeping and traditional accounting tell you where your money went. A CFO tells you where your business is going. It means moving from regular surprises to a predictable, forward-looking rhythm — giving you the financial control and comfort to run your business and grow it safely without guessing.

Every engagement starts with a Clarity Call and an Insight Review.

Mark Liner working with a client

Insightful decisions, not gut calls

Three ways the numbers change how a decision feels — before you make it.

Insightful Decisions Aren't Guesses.

Most owners make crucial financial calls on gut feel and incomplete information — a rough sense of what it costs, but no real view of what it does to margin, to profit, or to cash in the next 3, 12 or 24 months.

Insightful Decisions Beat Gut Feel.

When numbers are out of date or unreliable, owners are forced to rely on instinct rather than real visibility to make crucial choices.

Insightful Decisions Come From Seeing Ahead.

All decisions require judgment and carry risk — but when you get to see the consequence of your actions before you commit, they come easier and quicker.

The layer most businesses are missing

Most owner-led businesses have a bookkeeper and an accountant — but nobody connecting the numbers to what happens next. That's the outsourced CFO role: not full-time overhead, just a consistent presence when the big decisions land.

The Three-Layer Model
Bookkeeper
Reconciles accounts, keeps the engine running
Accountant
Handles compliance, tax returns, historical reporting
CFO Consultant
Connects numbers to strategy — the forward picture

Most growing businesses have layers one and two. Almost none have layer three — until they do, and they wonder how they managed without it.

Working together towards your desired outcome

Five practical steps — each adding direct insight into your cash position today and where it's headed tomorrow. We help you turn insightful decisions into an automatic process in your business.

1

CFO Clarity Session

Free · 30 minutes

We talk. You tell us what's going on, and we tell you whether we can help.

2

Insight Review

$500 fixed fee

We go through your numbers, then walk you through what we found.

3

Financial foundations

Quoted on what we find

Getting the set-up right, so the reporting that follows can be trusted.

4

Budgeting and forecasting

Quoted when you're ready

A budget worth measuring against, and a clear view of where cash is heading.

5

Ongoing support

Monthly or quarterly

Reporting, an Executive Summary, and a meeting to work through what it means.

You can stop after any step. There's no lock-in, and nothing begins until you've agreed to it in writing.

The five steps,
in full

The client journey in overview, and what actually happens at each stage — so nothing starts without you understanding exactly what it involves.

01
💬

CFO Clarity Session

Most owners have never sat down with a CFO and just talked — about the numbers, what's actually keeping them up at night, and whether an outsourced CFO is even the right fit. That's what this is. A free, thirty-minute conversation, not a sales pitch.

We talk about your business — where it is, where you want it to go, and what's making the financial side feel harder than it should. You tell us what's going on. We tell you honestly whether we can help. If we're not the right fit, or the timing isn't right, we'll say so plainly.

Nothing is owed after this call. It's a two-way check — for you to see if this makes sense, and for us to see if we're the right people to work on your numbers.

What this looks like in practice
  • A free, thirty-minute call — online, no obligation
  • We ask about your business, your numbers, and what's not working right now
  • A straight answer on whether an outsourced CFO makes sense for you
  • No pitch, no pressure — just a plain yes, no, or not yet

"No pitch, no pressure. Just a straight conversation about whether it made sense to go further."

— A current CFO Consultant client
02
🔍

Insight Review

Garbage in, garbage out. Before we build anything — a report, a forecast, a recommendation — we need to understand what's actually in your numbers, and whether they can be trusted. Most owners have never had anyone check.

For a fixed $500 fee, we go through your Xero file properly: how the accounts are structured, whether the margins reported are the real margins, where the cash position actually stands. Then we sit down and walk you through exactly what we found — in plain language, not accounting terms.

This is where the first insightful decisions usually start. Owners often discover something during this review that's been quietly costing them for years — a cost double-booked, a credit never claimed, a margin that isn't what the reports have been showing.

What this looks like in practice
  • A structured review of your Xero file — accounts, margins, and cash position
  • Checked against what your reports have been telling you, not just accepted at face value
  • A sit-down walkthrough of what we found, in owner language
  • One fixed $500 fee — no surprises, regardless of what turns up

"I finally feel in control of the numbers. The reporting is clear, consistent — and actually means something to me."

— Anthony Cavallaro, Owner, Ray White City South
03
🧱

Financial Foundations

If the Insight Review turns up problems in the underlying numbers — and it usually does — we fix them before anything else happens. Reporting and forecasting built on numbers that can't be trusted just produces confident-looking guesses.

This step is quoted on exactly what we find, not a fixed retainer add-on. It might mean correcting how accounts are structured, reconciling historical data properly, or rebuilding a chart of accounts so it reflects how the business actually operates by profit centre. Whatever it is, we scope it, quote it, and get your sign-off before any of it starts.

This is deliberately never folded free into ongoing reporting. Getting the foundations right is real work, and it's the step that makes everything that follows worth trusting.

What this looks like in practice
  • Correcting chart-of-accounts and structural issues found in the review
  • Reconciling historical data so past numbers can actually be relied on
  • Restructuring accounts by profit centre where it's needed
  • Scoped and quoted on what we find — priced work, agreed before it starts

"Before, I'd sign and hope. Now I know what I'm walking into before I commit to anything."

— A current CFO Consultant client
04
🔮

Budgeting and Forecasting

With trustworthy foundations in place, we build something most owners have never had: a budget worth measuring against, and a forecast that actually moves with the business instead of going stale by March.

We build a dynamic 3-way forecast model — P&L, Balance Sheet, and Cash Flow — integrated with your Xero data and updated as actuals come in. It's not a spreadsheet in a drawer. It's a living tool: run a scenario, see what two new hires do to cash by month four, see what happens if revenue comes in 15% below plan, before any of it is real.

This is quoted once you're ready for it — after the foundations step, not before. Building a forecast on numbers that haven't been checked just produces a confident-looking guess with extra steps.

What this looks like in practice
  • A custom 3-way forecast model built to your business, not a template
  • Updated as actuals are reconciled, so it stays current
  • Scenario modelling built in — test decisions before you make them
  • A rolling 12-month view, and a bank-ready presentation if finance is on the table

"Mark brought genuine CFO-level rigour to every decision we made together."

— Jeff Hooper, Former CEO, Chromagen
05
🤝

Ongoing Support

This is where the process pays off, month by month or quarter by quarter. Not a supplier relationship — a consistent outsourced CFO presence that keeps your numbers current and keeps you ahead of the decisions before they land on you.

Every cycle includes a ledger review — no exceptions, at every tier — so the reporting you're reading is always built on numbers we've actually checked, not just numbers that were handed to us. You get a reporting pack, an Executive Summary, and a meeting to walk through what it actually means for the business.

Beyond the regular rhythm, you have access between sessions — for the decisions that come up unexpectedly, not just the ones that were already on the calendar. Someone to call before the decision, not after.

What this looks like in practice
  • A ledger review before every single reporting cycle — no exceptions
  • Monthly or quarterly reporting pack, plus an Executive Summary
  • A meeting each cycle to work through what the numbers mean
  • Ad-hoc access for the decisions that can't wait for the next scheduled session

"Having Mark available before the big decisions — not just to review them afterwards — is what makes the real difference."

— A current CFO Consultant client

This isn't an overnight fix.

Getting a business to the point where the numbers can be trusted takes time — because building a reliable, repeatable foundation is what delivers true, long-term visibility.

The first step is a 30-minute conversation to confirm we're aligned. The review tells you where you stand. Fixing the foundations takes as long as the data says it takes. We'll tell you up front what's involved at every step. We won't pretend it's quicker than it is, but we also won't bill you to fix things that aren't broken. Every hour spent is about protecting your cash and increasing your margin.

Why this process exists

It replaces decisions made on gut feel and emotion with insightful decisions built on the full picture.

The low-hanging fruit usually turns up in the first proper look — a doubled-up software cost, an unclaimed credit, a hidden margin leak. But the real value isn't the quick win. It's the long-term discipline: trading emotionally charged guesses for clear, calculated decisions, month after month.

Book a Clarity Call

Thirty minutes. No obligation. A straight conversation about your business and what a CFO presence could change for you.

Book your Clarity Call

Free. No obligation. Available to business owners across Australia.